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What happens after I file a claim?

Expect a call from your Bamboo Claims Advocate

After reviewing your claim, your Bamboo Claims Advocate will reach out to go over the details. If you submitted your claim during business hours, you can typically expect a call within 4 hours, or by 10 A.M. the following business day. For claims submitted outside business hours or on weekends, your advocate will contact you no later than noon the next business day.

Our goal is to provide you with a transparent overview of the process. This call is a great opportunity to ask questions and address concerns. Don’t hold back- we’re here to guide you every step of the way. 

What happens after the call

Every claim is unique, so the exact process may vary. Here’s what generally happens next:

  • We’ll collect complete information from you.
  • On-site inspections will be scheduled as needed.
  • Coverage under your policy will be assessed.
  • Your claim will be resolved based on investigation findings and coverage determination.

Quick tip

Time is crucial in these situations. A prompt response can significantly impact the extent of damage and the speed of your claim resolution. Throughout the process, you can count on transparency and clear communication from your Bamboo Claims Advocate.